Terms and Conditions

CANCELLATION POLICY

All tickets purchased are non-refundable, however they are transferable to another person. Please notify us at info@pawsandposes.com.au at least 24 hours before your booking to let us know the name of the person you are transferring your ticket to.

If you would like to reschedule your booking to a different time, please contact us to confirm. We can not guarantee a rescheduling but we always try our best. Fundraiser events cannot be rescheduled and standard events can not be refunded under any circumstance.

CANCELLED CLASSES

Rarely, we may not meet the attendance requirements to run our class, so we reserve the right to cancel a class with no more than 48 hours notice before the scheduled class. Your tickets will be moved to another booking slot of your choice or you will be provided with store credit.

AGE RESTRICTIONS

Because our classes deal with vulnerable puppies, children under the age of 13 require prior approval from our team. We have the right to refuse your tickets if you do not purchase tickets for both adult and child or did not seek approval beforehand An adult must be present and have a purchased ticket to be in the building due to capacity restrictions. We have the right to remove you and your child if either of you fail to abide by our rules, or are disrespectful/disrupting the class or instructor.

WAIVERS

All participants must sign a waiver before starting any class with us. This is an acknowledgement of the risks involved and an agreement to participate in a safe manner, abiding by our policies. If you are pregnant or have a restricting injury, please notify us beforehand so we can accomodate you.

MEDIA SHARING CONSENT

When you purchase a ticket, you give us consent to capture and share pictures and videos on our social media accounts and website.

You must let a staff member know prior to the session commencement if you do not feel comfortable having your pictures taken and/or shared. We will not directly take any content of you, however you may be in the background of some content.

RIGHT TO REMOVE PARTICIPANTS

We reserve the right to remove any participant from a session if their behaviour is deemed disruptive, violent or disrespectful.

For any further help or questions, please contact us at info@pawsandposes.com.au